Question 1

What services does EG Digital offer?

Accepted Answer

EG Digital offers Google Ads management, SEO, Facebook Ads, graphic design, and website, app, and SaaS development. Every service is backed by cloud, security, and managed support, so clients get one accountable partner for both building their digital presence and growing it afterwards.

Question 2

Where is EG Digital based?

Accepted Answer

EG Digital is a Melbourne-based studio at 71 Gipps Street, Collingwood, working with ambitious businesses right across Australia.

Question 3

Should I hire a local Australian agency or an overseas one?

Accepted Answer

A local Australian agency understands Australian consumer behaviour, local search trends, and regional targeting far better than an overseas provider. EG Digital is based in Australia, so campaigns and projects are built around how Australian customers actually search and buy, not a generic global template.

Question 4

Are you a certified Microsoft partner?

Accepted Answer

Yes. We deliver Dynamics 365, Power Platform and Azure as a certified partner, alongside our own custom development practice.

Question 5

How long until I see results?

Accepted Answer

Google Ads can generate traffic within days of launch, while SEO typically takes 3 to 6 months to show measurable ranking and traffic growth. Most businesses run both together, using paid ads for immediate visibility while SEO builds long term, sustainable organic growth in the background.

Question 6

How much does EG Digital charge?

Accepted Answer

Pricing varies by service. Ongoing marketing such as Google Ads or SEO runs on a transparent monthly retainer, while website and app builds are quoted to scope. We quote what a project genuinely costs, with no lock-in and no vague estimates.

Question 7

Does EG Digital require lock in contracts?

Accepted Answer

No. EG Digital does not require lock in contracts for its marketing services. Clients are not tied to a fixed minimum term, which keeps the relationship accountable to results rather than a signed commitment period, and clients can adjust or exit without being locked into a long term.

Question 8

Who owns the campaign assets and accounts?

Accepted Answer

You do. Clients retain full ownership of their Google Ads accounts, Meta ad accounts, website admin access, and any creative assets produced. If you ever end the engagement, your campaigns, historical data, and accounts stay fully in your control.

Question 9

Do you offer ongoing support?

Accepted Answer

Yes. Managed support, cloud maintenance and server maintenance plans keep what we build running at peak performance after launch.

Question 10

What do I need to provide to get started?

Accepted Answer

You will need clear business goals, brand guidelines if you have them, access to any existing ad or analytics accounts, and a single point of contact for timely feedback. This is usually gathered during an initial consultation before any campaign work begins.

Question 11

How do I measure success?

Accepted Answer

Success is tracked through key performance indicators such as return on ad spend, cost per lead, and organic traffic and ranking growth. Reporting is tied to leads and revenue rather than vanity metrics like clicks or impressions alone.

Question 12

How involved will we be?

Accepted Answer

As involved as you want. You get a single point of contact, weekly check-ins and a shared board, with no chasing and no black box.

Question 13

Do you sign NDAs?

Accepted Answer

Always, when needed. Your ideas, data and reputation are treated as our own from the first conversation.

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