Get in touch
Phone1800 054 555Emailconnect@egeloma.com.auExisting clients
Raise a ticket and track it in your client portal. Our team is available 24/7.
Where we work
- AustraliaHead office
- United States & CanadaRemote and on-site delivery
- United Kingdom & New ZealandRemote and on-site delivery
Enquiry types
How can we help?
Choose the right way to reach us.
New project or quote
Websites, software, marketing, numbers or Microsoft. Use the form and choose your product.
Existing client support
Log in to the client portal to raise and track a ticket, 24/7.
Urgent security incident
Existing clients: call our support line and mark the ticket urgent. We respond immediately.
Microsoft for Nonprofits
Choose 'Microsoft for Nonprofits' in the form and we'll check your eligibility.
Partnerships
Agencies and vendors interested in working with us. Choose 'Other' and tell us about you.
Careers
Choose 'Other' and include a short introduction and the role you're interested in.
Response times
| Request | Typical response |
|---|---|
| New enquiries | Within one business day |
| Support tickets | Average under 15 minutes |
| Urgent incidents (clients) | Immediate, 24/7 |
| Quotes after consultation | Typically within a few business days |
Help us prepare
If you can, include:
- Your business name and website
- How many people use computers or phones
- What you use today (for example email, phone or accounting systems)
- What you'd like to improve and by when
- Any deadlines, budgets or compliance requirements
Coverage
Hours and coverage
| Country | Presence | Hours |
|---|---|---|
| Australia | Head office | Business hours AEST/AEDT, plus 24/7 support |
| New Zealand | Remote delivery | NZ business hours, plus 24/7 support |
| United States | Remote delivery | US business hours by arrangement, plus 24/7 support |
| Canada | Remote delivery | Canadian business hours by arrangement, plus 24/7 support |
| United Kingdom | Remote delivery | UK business hours by arrangement, plus 24/7 support |
Phone, email and office address: [to be added before launch].
Next steps
What happens next
Takes about two minutes.
A specialist contacts you within one business day.
A short call to understand your goals.
The right products and plan for you.
A clear price, with no obligation.
FAQ
Before you get in touch
Can I call you?
Yes. Call us on 1800 054 555 during business hours; existing clients can also call the support line.
Do you meet in person?
We meet online by default and in person where practical.
How quickly will you reply?
Within one business day, usually much sooner.
Is the consultation really free?
Yes. There is no cost and no obligation.
What should I prepare?
Just a short description of your business and what you'd like to achieve. We'll take it from there.
I'm an existing client. Where do I get help?
Use the client portal to raise a ticket 24/7, or contact your account manager.