Overview
What is Support Services?
When something stops working, you need help now. Our support team provides helpdesk and managed IT support for your staff, devices, Microsoft 365, websites and systems, with an average response time under 15 minutes.
Raise tickets in your EG Eloma customer portal, by email or by phone, and track every request.
Challenges
Support Services problems we solve
Fast remote help to get staff working again.
Onboarding checklists so they're ready on day one.
Every request tracked in your client portal.
24/7 coverage.
Features
What's included in Support Services
Phone, email and portal support.
Fast fixes without waiting for a visit.
Laptops and phones set up and secured.
New staff ready on day one.
Track tickets, products and invoices.
One person who knows your business.
Ideal for
Who Support Services is for
Small businesses without IT staff
A full helpdesk on demand.
Companies with one IT person
Back-up support and after-hours cover.
Distributed teams
Support for staff in different cities and countries.
Step by step
How Support Services works
Document your users, devices and systems.
Staff can raise and track tickets.
Monitoring and maintenance in the background.
Review issues, trends and improvements.
Benefits of Support Services
- Less downtimeProblems fixed quickly.
- Predictable costSimple monthly support plans.
- One point of contactFor all your technology.
- VisibilityEvery request tracked in your portal.
Related products
FAQ
Support Services questions
What are your support hours?
Our team is available 24/7.
How do I raise a ticket?
Through your customer portal, by email or by phone.
Do you support remote and overseas staff?
Yes, across Australia, the US, Canada, the UK and New Zealand.
Is support included in a monthly fee?
Most clients choose a monthly support plan; we quote based on users and devices.
Can you support staff in other countries?
Yes, across our five countries.
What does under 15 minutes mean?
It is our average response time; resolution time depends on the issue.
Get started with Support Services
Talk to our Cloud, Security & Support team about support services for your organisation.