Overview
What is Virtual Customer Care Support?
Missed calls are missed sales. Our virtual customer care team answers your calls, live chats and emails in your business name, books appointments, takes messages and handles common questions.
Choose business hours, after-hours or 24/7 coverage across time zones.
Challenges
Virtual Customer Care Support problems we solve
Every call answered in your business name.
Live chat answered by trained agents.
Email enquiries triaged and answered.
Pay for the coverage you need.
Features
What's included in Virtual Customer Care Support
Answered in your business name.
Website chat and inbox support.
Directly into your calendar.
Common questions resolved first time.
Urgent matters passed to you immediately.
Every interaction logged and summarised.
Ideal for
Who Virtual Customer Care Support is for
Owner-operators
Calls answered while you're busy with customers.
Growing service businesses
Extra capacity without hiring.
International businesses
Coverage across time zones.
Step by step
How Virtual Customer Care Support works
Learn your services, tone and common questions.
Agree what agents handle and when to escalate.
Calls, chats or emails answered in your name.
A record of every interaction.
Benefits of Virtual Customer Care Support
- No missed opportunitiesEvery customer gets an answer.
- Lower costNo extra staff to hire and train.
- Extended hoursAfter-hours and 24/7 options.
- Happier customersFast, friendly, consistent service.
Related products
FAQ
Virtual Customer Care Support questions
Will callers know it's outsourced?
No. Agents answer in your business name using your scripts.
Can you cover different time zones?
Yes. We support customers in Australia, the US, Canada, the UK and New Zealand.
Can you use our systems?
Yes. Agents can work in your CRM, booking or helpdesk tools.
Can agents book appointments?
Yes, directly into your calendar or booking system.
How do agents learn about my business?
We build scripts and FAQs with you before go-live.
Can I listen to calls?
Call recordings and reports are available.
Get started with Virtual Customer Care Support
Talk to our Business Communications team about virtual customer care support for your organisation.